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Pass Guaranteed Quiz 2025 Salesforce CRT-261: Certification Preparation for Service Cloud Consultant–Trustable New Braindumps Questions
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The Salesforce CRT-261 certification is on trending nowadays, and many IT aspirants are trying to get it. Success in the CRT-261 test helps you land well-paying jobs. Additionally, the Salesforce CRT-261 certification exam is also beneficial to get promotions in your current company. But the main problem that every applicant faces while preparing for the CRT-261 Certification test is not finding updated Salesforce CRT-261 practice questions.
To prepare for the Salesforce CRT-261 exam, candidates must have a thorough understanding of the Service Cloud platform and its functionality. They should be able to analyze business requirements, design solutions, and configure the system to meet customer needs. CRT-261 Exam consists of 60 multiple-choice questions, and candidates have 105 minutes to complete it. The passing score is 68%, and the exam fee is $200.
>> CRT-261 New Braindumps Questions <<
2025 Updated Salesforce CRT-261: Certification Preparation for Service Cloud Consultant New Braindumps Questions
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Salesforce Certification Preparation for Service Cloud Consultant Sample Questions (Q156-Q161):
NEW QUESTION # 156
UC wants to reduce incoming support phone call volume. What action can be taken to meet this requirement? Choose 2 answers.
- A. Implement Service Cloud console to support agents
- B. Leverage Live Agent for web-based chat
- C. Enable service contracts and entitlements
- D. Implement Salesforce Knowledge on a portal
Answer: B,D
NEW QUESTION # 157
Universal Containers is trying to reduce the amount of time support agents spend creating cases. The new method for case creation must allow for 4000-5000 new cases a day, as well as the attachment of documents under 25 MB by the customer.
Which method should the Consultant suggest?
- A. Omni-Channel routing
- B. On-Demand Email-to-Case
- C. Web-to-Case forms
- D. Standard Email-to-Case
Answer: B
NEW QUESTION # 158
Universal Containers recently rolled out a Salesforce Knowledge implementation; however, users are finding unreliable and unrelated Knowledge Articles displayed in the Knowledge One widget in the Salesforce Console.
Which two actions should a Consultant recommend to address the lack of quality checking?
Choose 2 answers
- A. Restrict the Manage Articles user permission
- B. Set up an intuitive Data Category hierarchy
- C. Require that an article be added when closing a case
- D. Enable and configure wildcards for article searches
Answer: A,B
NEW QUESTION # 159
Case escalation rules triggered on the last modification will be reset each time a user does which of the following actions?
- A. All of the above
- B. Edits the case
- C. Adds a related comment to the case
- D. Reads the case
- E. Adds an activity or sends an email from the case record
Answer: B
NEW QUESTION # 160
Cloud Kicks is changing its case management system to Salesforce. All active accounts, contacts, and closed cases for the past 5 years need to be migrated to Salesforce for go-live.
Which approach should a consultant use for data migration?
- A. Plan, Prepare, Execute, Test, Validate
- B. Prepare, Plan, Test, Validate, Execute
- C. Plan, Prepare, Test, Execute, Validate
Answer: C
Explanation:
For data migration to Salesforce, including active accounts, contacts, and historical cases, the recommended approach is to Plan, Prepare, Test, Execute, and Validate. This structured approach ensures thorough preparation, testing for accuracy, execution of the migration, and validation of the data post-migration, ensuring a smooth transition to Salesforce with accurate and complete data.
NEW QUESTION # 161
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